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    Dear customers,  

    If you need to contact us, several alternatives are available to you.

    You can call us

    Our customer service will be happy to take your call from Monday to Friday, between 8 a.m. and 12 a.m. In the afternoon we process orders. Our telephone number is +1 872 225-1206. If we cannot answer, please leave us a message along with your phone number (landline preferred) and email address. We will try  to call you back on the same day!  

    You can mail us

    For general questions (products, orders, after-sales service), send an email to

    To report a technical problem, send an email to

    For partnership proposals, send an email to

    You can write us

    Our postal address is:


    2 Passage Philippe-Auguste

    75011 Paris


    You can chat with us

    A chat window appears at the bottom left on the website.


    You can open the chat window to start an online real-time conservation with one of our collaborators.

    The 1001modelkits team.