Orders, deliveries and returns
Processing time for orders
Orders are usually processed within 48 hours. Products indicated as being available are not in stock in our warehouse, but in our partnering suppliers’ warehouses. This allows us to reduce our storage costs and to provide you with the widest possible range of products at the best price!! As a result, your order will be sent within 7-9 business days after we have received your payment.
The quantities available on our website are available from our suppliers. We update these stock listings several times a week. If a product listed as being available on our website is in fact not in stock, we will provide you with a discount coupon good for your next order.
In the event that the product you receive doesn’t satisfy your needs, you can return it within 30 days and receive a full refund (excluding shipping). Damaged, opened or incomplete products cannot be returned.
The return address is:
C/O PHILEA Logistique
14 Impasse du Roussillon