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Before submitting your query, please read the information below carefully, and verify that the information you are looking for is not available on the site:-The delivery schedules indicated on the site correspond to the average dispatch time from our depot in France. The total delivery time depends on the chosen delivery service and it is therefore impossible for us to indicate this information on the product pages. - The dispatch schedule and the delivery time are both listed in working days, and correspond to average schedules. They are given as an indication and can vary, particularly during holiday periods. -We do our utmost to ensure the rapid dispatch of orders, but we are dependent on our suppliers for some products. - If your order has been sent, and you have chosen a tracked delivery, you can normally access it by looking at your order history. To access this, please go to: order history. -If no links or tracking numbers have been sent to you, either there is no tracking available for the shipping method chosen, or you will receive it shortly.